Konami Gaming, Inc. and Xailient have announced that SYNK Vision™, the world’s only player facial recognition solution for Electronic Game Machines, has been improved to provide instant recognition of casino players at table games.
In 2023, the launch of SYNK Vision revolutionised player tracking and harm minimisation by offering instant login for both known and anonymous players, eliminating the need for player loyalty cards, or other method of logging onto the player tracking system.
Managing table games can be unprecedented, Tom Soukup, senior vice president at Konami, commented: “Table games staffs’ jobs keep getting harder, SYNK Vision returns the staff to their core role in customer service and entertainment faster.” The facial recognition tackles challenges such as identity fraud, duplicate player records, and gaps in player tracking data, even for anonymous users. By employing proprietary, secure facial recognition methods, SYNK Vision enables de-identified tracking of all players.
With the addition of SYNK Vision table games support, casinos can benefit from seamless player tracking at table games for a consistent player experience across the property. SYNK Vision for tables uses smart cameras to detect players seated at the tables, integrating with the player ratings system to streamline operations and ensure accurate data entry.
In addition, Artificial intelligence helps the casino staff by automating the tasks of player identification and player identity verification, removing opportunity for human error, and speeding up the player experience from sit-down to buy-in. Its smart cameras presented with the “Edge AI” feature can help reduce systems costs and cuts out the need for future upgrades.
Lars Oleson, chief executive officer of Xailient said, “Edge AI is a game changer. Casinos can roll out this technology without major infrastructure upgrades, reducing cost, risk, and hassle. The bottom line is we can affordably deliver enhanced customer experience without sacrificing customer privacy. Together, we are setting the stage for the next generation of gaming experiences.”
SYNK Vision emphasizes secure identity management and harm minimisation, ensuring a safer, more responsible, and personalised casino experience.
“In the Asia Pacific market, and Australia, under new regulatory constraints in particular, players’ secure and unique identity becomes key to good operational governance of casinos. Whether to ensure identity linked to AML transactions or identity of players redeeming promotional activity, SYNK Vision exclusively provides casinos with best practice technological solutions,” added Gerard Crosby, senior vice president & chief games product officer at Konami Gaming and director of Konami Australia Pty Ltd.
G2E attendees can visit booth #1256 at The Venetian Expo on October 8 – 10, 2024 to explore SYNK Vision and more Konami releases.
